Delete my data

Write to contact@merka.ch from your account’s email address, with “delete my data” as the subject. The address itself proves the request comes from you: we ask for no identity document.

If you can no longer reach that mailbox, write from another address and give us your username. We will reply to verify your identity another way, and we never publish or pass on what you send us for that.

We acknowledge your request within 72 hours and tell you exactly what will be deleted, what will be kept and why. Deletion is carried out within 30 days, and we confirm it to you in writing. Any refusal, even partial, is explained in that same reply: you never have to guess where your request stands.

Deleting an account cannot take completed orders with it: they bind someone other than you, the records of a sale must stay available in case of a dispute, and accounting law keeps them for ten years.

What remains is reduced to what those obligations require: the records of the transaction, without your profile, without your unsold listings, without your photo or your messages. Once the legal period has passed, those records go too.

Removing Merka’s access from your Facebook account settings cuts the connection, but deletes nothing here: they are two separate actions. To have your data deleted, write to us as described above. From Facebook we receive only your email address and your profile picture; we never post anything in your name.