Frequently asked questions

Our payment provider, never us. The money is set aside as soon as you pay and is only released to the seller after the parcel arrives, once your 48-hour claim period has passed. We hold no client funds account.

48 hours after the recorded delivery of the parcel, if you have reported nothing. The carrier's tracking tells us when it arrived: neither you nor the seller has to declare it, though you can confirm receipt yourself to speed things up.

You are refunded in full. The money never left escrow: there is nothing to recover from anyone, and no one to convince.

You report it within the 48 hours. The payment is frozen immediately and we arbitrate. Depending on the case: a full refund against return of the item, an amicable settlement with a partial refund if you keep it, or payment to the seller if the claim is unfounded.

No. No commission on the sale price, no subscription, no margin on postage. The seller receives exactly their price. It is the buyer who pays a protection fee of 6.9% plus 2.95 francs (minimum 4.50), and that fee funds the escrow and the handling of disputes. The fixed part covers what a sale costs whatever its amount: card processing, transfer to the seller, account fees. Those costs do not fall because the item is cheap.

The buyer, at Swiss Post's rate, with no margin on our part. The amount is shown before purchase and the seller is reimbursed to the centime.

They pay the postage themselves, online or at the counter, then drop off the parcel. The steps are set out on the "Sending your parcel" page. Paying online costs 1.50 francs less per parcel: a discount from Swiss Post, not from us.

Yes, and that is the whole point: from the seller's shop, tick the items you want. They travel in a single parcel, with one postage charge and one protection fee instead of one per item.

Furniture, skis, bikes: they go through a specialist carrier, with a quote shown before purchase. You remain free to decline after seeing it.

Swiss Post's basic cover goes up to 500 francs. Above that, a supplementary service is added automatically and paid by the buyer. Above 5,000 francs, no cover exists: those items are handed over in person.

Photograph the item. We write the title, the description, the condition and the parcel size; you correct anything that is wrong and set the price. The listing then goes out in French, German and Italian.

Without it, we would be collecting money for someone we could not pay. Verification blocks publication, never the creation of the listing: you can prepare everything and only do it when you put the item up for sale.

Yes, as long as it is not sold: price, description, photos, everything can be changed. As soon as a buyer has paid, the listing is frozen: it describes the item promised, and it is what any dispute is decided on.

Only if you allowed it when posting the listing. You then have 48 hours to accept, decline or counter. An accepted offer reserves the item for that buyer for 24 hours.

There is nothing to check: we are the ones who tell you the money is there, and the parcel only leaves afterwards. Remember just this: we will never ask for your banking credentials, or a TWINT code, or a payment through a link received elsewhere. Any message that does is not from us, even if it carries our name.

No. We send a code to your email address, or you sign in with Google. One more password is one more password to lose.

We keep only your town and postcode. Your full address is asked for only when a parcel has to reach you, and it is passed only to the person who has to send it.

It cannot be bought. It opens after 5 completed sales, or from 3 reviews averaging 4.5. A trust badge obtained with a credit card would no longer mean anything to anyone.